Shipping policy
General
We use DPD as our preferred courier. Each customer order has a unique tracking number which is provided via email and/or text message in order for you to track your parcel. We also offer a free UK/EU/US delivery service on every product. Please note all delivery times are “business-days” unless otherwise specified.
UK
We are a UK-based company and offer free next working day delivery on all orders (order by 2pm Monday–Friday).
All UK deliveries are sent with DPD, using their secure PIN delivery service for added peace of mind. Your unique PIN will be provided prior to delivery and must be given to the driver to receive your parcel.
Saturday delivery (order by 2pm Friday) is available at a charge of £4.95. Please note that any orders placed on Saturday or Sunday will be processed the following Monday.
US
We offer free US delivery on all products using FedEx as our preferred courier. Free FedEx delivery has a lead time of 4–7 business days.
For customers who need their order sooner, we also offer an express delivery option via DHL, with a delivery time of 1–2 business days, available at a cost of $20 USD.
All US orders are delivered with all taxes and duties fully covered, meaning there are no additional charges on delivery.
Each order is shipped with a unique tracking number, which will be provided via email and/or text message so you can track your parcel every step of the way.
EU
We offer EU delivery on all orders via DPD, with an estimated delivery time of 2–5 business days.
All EU orders are delivered with all taxes and duties included, so the price you pay at checkout is the final price, with no hidden fees upon delivery.
A tracking number will be provided once your order has been dispatched.
Rest of the world
We can send items to almost any location in the world with an approximate maximum lead time of 4-7 business days. Prices and services vary from country to country, however please proceed to checkout to view all available options. Please note you may be liable for local duty and tax charges - we do not pre-pay these fees.